Privacy Notice

Who we are

Bury Painters & Decorators is a family-run painting and decorating business in Bury St Edmunds, Suffolk. We decide how the details you send us are used. You can reach us at info@painterburystedmunds.com or on WhatsApp on 07448 292931.

What we collect

If you use the enquiry form we receive your name, phone number, email address (if you give one), your area or postcode, the service you are interested in and the details you type about the job. If you message us on WhatsApp or email, we receive whatever you send, including your phone number or email address.

Why we use it

Only to reply to your enquiry, arrange a visit and prepare a quote. Our legal basis is your consent, which you give by ticking the box on the form, and our legitimate interest in answering people who contact us. We do not use your details for marketing, we do not sell them and we do not share them with anyone else, other than the email and hosting services that carry the message to us.

Who handles it for us

The enquiry form sends an email to our team. It passes through our web host, Namecheap, whose servers send and store the email and a backup copy of the enquiry. WhatsApp messages are handled by WhatsApp under its own privacy policy.

How long we keep it

We keep an enquiry for as long as we need it to deal with your request, and for up to 12 months afterwards in case you come back to us. If you become a customer, we keep the records we need for our accounts for as long as the law requires.

Cookies and tracking

This website does not use cookies or tracking and does not run advertising or analytics scripts.

Your rights

You can ask us to show you the details we hold about you, correct them or delete them, and you can withdraw your consent at any time. Email info@painterburystedmunds.com and we will deal with it. If you are unhappy with how we have used your details, you can complain to the Information Commissioner’s Office at ico.org.uk.

Last updated 14 November 2026.